We don’t want to consume tea used by someone else and would guess that you don’t either. Due to the high hygienic standards, we regret that it is not possible for us to accept returns of tea and tea accessories as we cannot re-sell them to other customers.
1. In the interests of hygiene, we may refuse returns where it's obvious that the item has been used, washed or soiled.
2. Also, any gift box replacements you have asked for will not be gift wrapped.
3. Products that are sold as combos cannot be returned as individual items.
4.Gift boxes are non-returnable.
Refunds will be provided only on rare cases within 2 days of order received. Please contact our customer support at firstname.lastname@example.org or +918800907893 to help you assist further in your case.
Upon confirmation from our Quality Assurance Team that the refund is acceptable in a rare case, we shall refund the money subject to fulfilment of Return conditions.
We do not provide pick up service of the return products. The product should be shipped by the cutomers at their own responsibility. The product should be unused, unwashed in its original condition along with its order invoice.
I think the product I ordered is damaged!
Err.. We really don’t want this to happen, because we put so much effort into testing and certifying our box to make sure your products are protected in transit! The sad thing is, it’s out of our hands sometimes. When you open the box, look the product over carefully for any broken parts. Drop us a mail at email@example.com and attach a photo of the damaged item or contact us at +918800907893 and send us the pictures. We would ship a new product asap or refund your money.
Oh no! Missing parts!
Now this really embarassing. We don’t like this either, but stuff happens. If it ever happens to you, contact us and we’ll help you out solving the problem. We would ship the missing product asap or refund your money.
Write to us at firstname.lastname@example.org or Call us at +918800907893